HN Automotive Terms of Use

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Effective Date 21st October 2024

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PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE

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1. INTRODUCTION

1.1 Welcome to the website of HN Automotive (Staffs Ltd), https://www.hnautomotive.co.uk (“our site”). By accessing our site, you consent to these terms and conditions, which may be amended from time to time.

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1.2 These terms are effective from 21st October 2024. Please review them regularly to stay informed of any changes.

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2. ABOUT US

2.1 HN Automotive (Staffs Ltd) is a limited company registered in England and Wales (Company No. 11147009), with its registered office at 7 Moor View, Commonside, Rugeley, Staffordshire, WS15 4NQ. Our VAT Number is 340299602.

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2.2 For inquiries, contact us at info@hnautomotive.co.uk or via telephone at 01543 753 933.

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3. USING OUR SITE

3.1 This site is provided free of charge for users within the United Kingdom. We do not guarantee uninterrupted access and may modify or discontinue functionality at our discretion.

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3.2 Users must ensure that all persons accessing our site through their internet connection comply with these terms.

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3.3 Our site is intended for UK residents. We do not deliver vehicles outside the UK, and all test drives must occur at designated UK locations.

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4. USER ACCOUNTS AND SECURITY

4.1 If applicable, users are responsible for maintaining the confidentiality of their account information, including passwords, and for all activities conducted under their account.

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4.2 Users must notify us immediately of any unauthorised use of their account or breach of security.

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5. RESERVING A VEHICLE OR BOOKING A TEST DRIVE

5.1 To reserve a vehicle or book a test drive, please follow the prompts on our site. You will receive an email confirming receipt of your reservation request; however, this email does not constitute acceptance of the booking. The specific time and date for your booking will need to be confirmed by us. Please note that availability for your chosen booking time and date is not guaranteed and may be subject to change.

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5.2 We reserve the right to cancel bookings if conditions, including licensing requirements, are not met.

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5.3 Test Drive Requirements:

• You must be at least 18 years old.

• You must present a full, valid UK driving licence with no more than six penalty points.

• You must bring your UK driving licence to the test drive.

• You must fully comply with the Highway Code.

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5.4 If you wish to change your booking date, contact us promptly to reschedule, noting this is subject to vehicle availability.

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6. ADVERTISING AND DESCRIPTIONS

6.1 We strive to ensure accuracy but do not guarantee product descriptions or other site content are error-free or current.

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6.2 We reserve the right to rectify errors, inaccuracies, or omissions and to modify information without prior notice.

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6.3 Descriptions and visuals are for illustrative purposes only and do not form part of any contract.

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7. DISCLAIMERS AND LIABILITY

7.1 Site content is for general information only and should not be relied upon as professional advice. Seek independent guidance as needed.

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7.2 We are not liable for any losses or damages resulting from reliance on site content.

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7.3 Users must not intentionally introduce harmful elements such as viruses to the site. Violations may result in severe consequences under the Computer Misuse Act 1990.

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8. THIRD-PARTY LINKS AND RESOURCES

8.1 While our site may link to external resources for your convenience, we have no control over their content or accuracy and are not liable for their use.

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9. TERMINATION AND ACCESS RESTRICTION

9.1 We reserve the right to terminate or restrict access to our site or certain parts of it at our discretion, without notice, due to violations of these terms or legal requirements.

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10. ACCEPTANCE OF ELECTRONIC COMMUNICATIONS

10.1 By using our site, you agree to receive electronic communications from us. These satisfy any legal requirement for written communication. Tick boxes or e-signatures used on our site are legally binding, indicating acceptance of these Terms of Use, Terms and Conditions of Sale, Privacy Policy, Cookie Policy, and related agreements.

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11. USER-GENERATED CONTENT

11.1 Users may be allowed to post content on our site. Such content must not be illegal, offensive, or infringe on any rights. We reserve the right to remove any user-generated content deemed inappropriate.

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12. GENERAL PROVISIONS

12.1 Governing Law: These terms are governed by English law.

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12.2 Jurisdiction: Disputes must be resolved exclusively by the courts of England and Wales.

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12.3 Entire Agreement: These terms and referenced documents constitute the complete agreement.

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12.4 Third Parties: These terms do not create rights enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

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12.5 Assignment and Transfer: We may assign or transfer our rights and obligations under these terms without your consent. You may not assign or transfer your rights or obligations without our prior written consent.

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12.6 Waiver: Any failure by us to insist upon strict performance of any of your obligations under these terms or any failure to exercise any rights or remedies shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

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12.7 Severance: If any provision of these terms is deemed invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

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12.8 Governing Language: These terms are drafted in English. If translated into any other language, the English version shall prevail in the event of any conflict.

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13. COMPLAINTS AND DISPUTE RESOLUTION

13.1 If you have any complaints, these will be managed according to our Complaints Policy. We aim to resolve complaints efficiently and satisfactorily.

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13.2 Should a dispute arise that cannot be resolved through our standard complaints process, we recommend using alternative dispute resolution (ADR) services. ADR provides a mechanism to resolve disputes without court proceedings, typically involving mediation or arbitration.

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13.3 We are regulated by the Financial Conduct Authority (FCA), under Firm Reference Number (FRN) 926376. If we cannot resolve your complaint to your satisfaction, you may be eligible to refer it to the Financial Ombudsman Service. They provide a free and independent service for resolving disputes between financial services firms and their customers. You can contact them at www.financial-ombudsman.org.uk or call 0800 023 4567.

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13.4 If you need advice on your consumer rights or how to proceed with a complaint, you can contact Citizens Advice. They offer free, confidential, and impartial advice on consumer issues. You can reach them through their website at www.citizensadvice.org.uk or call their helpline.

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14. DATA PROTECTION

14.1 Please refer to our Privacy Policy for details on how we protect and use your personal data. By using our site, you consent to data collection and attest that any data you provide is accurate and complete.

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14.2 To learn how we use cookies on our site, please consult our Cookie Policy.

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15. CONTACT

For further questions regarding these terms, please contact us at info@hnautomotive.co.uk or call us on 01543 753 933.

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